Pocket Reactor Support

Help with creating images, managing models, protecting your Library, subscriptions and common troubleshooting.

Last updated: 30 July 2026

Getting Started

Create an image from a prompt

  1. Open the Generate screen.
  2. Enter a description of the image you want to create.
  3. Select your preferred model and quality setting.
  4. Tap Create.

Transform an existing image

  1. Tap the preview area and choose an image from Photos.
  2. Enter a prompt describing the result you want.
  3. Tap Transform.

The first generation after loading a model may take a little longer. Later generations with the same model usually start faster.

Offline Generation

Pocket Reactor does not use cloud generation. The app downloads the AI model files to your device and runs those models directly on the device. Your prompts, source images and generated images are processed locally and are not sent to a cloud-generation service.

An internet connection is required only for model downloads, App Store purchases and subscription verification.

Models

Install a model

Open Settings, find the Models section and tap the download button beside the model you want to install. Keep the app open and connected while installation is in progress.

No Internet Connection

Confirm that Wi-Fi or mobile data is available, then return to the app. Pocket Reactor will retry loading the model catalogue when the connection becomes available.

Not Enough Storage

Free additional device storage, clear temporary cache data from Pocket Reactor Settings, then retry the model installation.

Library and Passcode

Your Library

Generated and upscaled images are stored locally in the Pocket Reactor Library. Open an image to preview, save or delete it.

Enable passcode protection

Open Settings and turn on the Passcode toggle. Follow the prompts to create a PIN for Library access.

Disable passcode protection

Turn off the Passcode toggle and enter the current PIN. Believe N Create Lab cannot view, recover or reset a Library PIN remotely.

Subscriptions and Purchases

Restore a purchase

Open the Pocket Reactor Pro panel and tap Restore Purchases. Use the same Apple Account that originally completed the purchase.

Manage or cancel a subscription

Open the device Settings app, select your Apple Account, choose Subscriptions, then select Pocket Reactor.

Access after cancellation

Pro access normally remains available until the end of the paid subscription period. After expiry, premium features are locked while existing Library images remain on the device.

Troubleshooting

Generation stopped when leaving the app

Keep Pocket Reactor open while generating or upscaling. iOS may stop intensive processing when the app moves into the background.

A model is unavailable

Check that the model is installed in Settings. Premium models also require an active Pocket Reactor Pro entitlement.

An image was not saved to Photos

Confirm that Pocket Reactor has permission to add images to your Photos library. Images stored inside the Pocket Reactor Library remain separate from Photos.

Reinstalling the app

Removing Pocket Reactor also removes its locally stored Library, settings, downloaded models and passcode data. Images previously saved to Photos are not removed with the app.

Contact Support

For further help, email Believe N Create Lab. Include your device model, iOS version, a short description of the problem and the steps that reproduce it. Please do not send private source images unless they are necessary to explain the issue.

Email Support